Refund & Cancellation Policy

1. Free Plan

The Free plan requires no payment. You can use it indefinitely with no obligation to upgrade.

2. Paid Plan Refunds

7-Day Money-Back Guarantee

If you're not satisfied with your paid subscription, you can request a full refund within 7 days of your first payment.

Conditions for Refund:

• Request must be made within 7 days of payment
• Account must not have generated more than 2 reports
• Refund will be processed to the original payment method
• Processing time: 5-7 business days

No Refund After 7 Days

After the 7-day period, we do not offer refunds for:

• Unused portion of monthly subscriptions
• Unused portion of annual subscriptions
• Downgrade to a lower plan

3. Cancellation Policy

How to Cancel

1. Log in to your account
2. Go to "Manage Plan" page
3. Select "Downgrade to Free" or contact support

What Happens When You Cancel

• Your subscription will remain active until the end of the billing period
• You'll be downgraded to Free plan after that
• Your data will be retained (you can still view it on Free plan)
• You can upgrade again anytime

4. Annual Subscription Refunds

For annual subscriptions:

• 7-day money-back guarantee applies
• After 7 days, no pro-rata refunds for remaining months
• You can continue using the service until the year ends

5. How to Request a Refund

To request a refund within the 7-day period:

1. Email us at shrinidhi@esgsaathi.in (or use contact form)
2. Include your registered email address
3. State the reason for refund (helps us improve)
4. We'll process within 5-7 business days

6. Exceptions

Refunds may be denied if:

• Account violated Terms of Service
• Fraudulent activity detected
• Excessive refund requests (more than 2 in 12 months)

7. Contact Us

Questions about refunds? Contact our support team.